ORDER TRACKING
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When the button goes grey, give it time as it is loading. Your parcel tracking will be here soon!
You can keep checking back in to our tracking form above or if you want to make changes to your parcel's delivery arrangements, use the steps below.
Once you get an email from Zen Treasure, saying that your parcel has been shipped, start to follow the steps below.
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Find your Cainiao tracking code at the bottom of the email or when the tracking loads, you will find your Cainiao tracking code at the top corner.
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Put that tracking code into Cainiao.com.
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Keep checking back every so often to Cainiao in order to keep up-to-date on where your parcel is.
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When it says your order has been handed over to the local courier, go to the tracking page of your order on Cainiao and get the updated tracking code, which should be your latest tracking code. Then go to evri.com and enter your new tracking code.
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Make sure to check on your order every so often, as Evri will give you an update and tell you the time which you should be expecting your parcel. You can change where they will leave the parcel and they will attempt to deliver your parcel a maximum of 3 times. If you miss all three, Zen Treasure will not give a full refund and we will email you discussing your refund.
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Zen Treasure is not responsible for you missing your package. If your package is not delivered, email us and we will aim to help you to the best of our abilities.